Returns Policy

Returned Goods

The customer must notify Retail Display Signs in writing via email to [email protected] within 5 days of receipt of an order of the intention to return goods. Claims and photographic evidence of any damage need to be received by email within 14 days of delivery.
Goods returned without written notification will not be accepted and must be paid for in full by the customer.
Custom made orders must be paid for in full. Payment of the invoice confirms acceptance of goods unless faulty.
Please take care in placing your order as your return may be refused without prior approval.
No credit will be allowed on freight and handling charges.
Return of goods supplied as ordered will incur a restocking fee of 20% unless otherwise agreed by the Operations Director.

Retention of Title

Title to the goods supplied is retained by Retail Display Signs and will pass to the purchaser only at such time when the payment for those goods is received in full.